Penzi Care Home

Last inspection

August 5, 2026

Inspections

3, 35 deficiencies cited

Complaint inspections

3, 3 with deficiencies cited

Enforcement cases

3, $4,750 in civil penalties

• License active since 2020

Enforcement cases

• October 6, 2026: Civil Penalty $2,750 (in process) case finalized
• February 20, 2025: Civil Penalty $1,500 (complete) case closed (complete)
• December 30, 2024: Civil Penalty $500 (complete) case closed (complete)

August 5, 2026: complaint, compliance (annual) inspection, 21 deficiencies

• Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document A.R.S. § 36-420.04.C
  Based on documentation review, record review, and interview, the assisted living home failed to maintain a standardized form for each resident that included the information in Arizona Revised Statutes (A.R.S.) 36-420.04.A.1-9 for two of the two residents reviewed. The deficient practice posed a risk if the emergency responder was unaware of the resident's critical health information.
  Approved
• Quality Management R9-10-804.3
  Based on documentation review and interview, the manager failed to ensure the report required in subsection (2) was maintained for at least 12 months after the date the report was submitted to the governing authority.
  Approved
• Personnel R9-10-806.A.4.a-b
  Based on documentation review, record review, and interview, the manager failed to ensure that a caregiver’s or assistant caregiver’s skills and knowledge are verified and documented before the caregiver or assistant caregiver provides physical health services; and according to policies and procedures for one of the two personnel reviewed.
  Approved
• Personnel R9-10-806.B.4.a-b
  Based on observation, record review, and interview, the manager failed to ensure that at least the manager or a caregiver is present at an assisted living home when a resident was present in the assisted living home. The deficient practice posed a risk, as no qualified employee was present to meet a resident's needs.
  Approved
• Residency and Residency Agreements R9-10-807.A.1-2
  Based on documentation review, record review, and interview, the manager failed to ensure that a resident provided freedom from infectious tuberculosis (TB) before or within seven calendar days after the resident’s date of occupancy and as specified in R9-10-113, for one of two residents reviewed. The deficient practice posed a potential TB exposure risk to residents.
  Approved

December 23, 2024: complaint inspection, 3 deficiencies

• Medical Records R9-10-811.A.1
  Based on observation, interview, and record review, the manager failed to ensure a medical record was established and maintained for each resident according to A.R.S. Title 12, Chapter 13, Article 7.1 for one of three residents sampled. The deficient practice posed a risk as the required information could not be verified. Findings include: 1. During the environmental inspection of the facility, the Compliance Officer requested a list of resident who had been discharged from the facility within the last year. The list of discharged residents include R3's name. 2.
  Plan of correction accepted
• Directed Care Services R9-10-815.F.2.a.i-ii
  Based on observation and interview, the manager failed to ensure a means of exiting the facility controlled or alerted employees of the egress of a resident from the facility. The deficient practice posed a risk if the facility was unaware of the general or specific whereabouts of a resident. Findings include: 1. During the environmental inspection of the facility, the Compliance Officer observed the front door and a back door in the common area leading to the backyard.
  Plan of correction accepted
• R9-10-816.F.1 R9-10-816.F.1
  Based on observation and interview, the manager failed to ensure medication was stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage. The deficient practice posed a risk to the physical health and safety of residents with access to the unsecured medication. Findings include: 1. During the environmental inspection of the facility, the Compliance Officer observed a medication cup with a single medication pill on the dinning table. 2.
  Plan of correction accepted

November 6, 2024: complaint, compliance (annual) inspection, 11 deficiencies

• Quality Management R9-10-804.3
  Based on documention review and interview, the manager failed to ensure the quality management report required in R9-10-804(2) and the supporting documentation for the report was maintained for at least 12 months after the date the report was submitted to the governing authority. The deficient practice posed a risk as the Department was unable to determine substantial compliance during the inspection. Findings include: 1. A review of the facility's policies and procedures revealed a policy titled, "Quality Management Policy." The policy stated, "C. Organization...2.
  Plan of correction accepted
• Personnel R9-10-806.A.7
  Based on observation, documentation review, and interview, the manager failed to ensure documentation was maintained for at least 12 months of the caregivers working each day, including the hours worked by each. The deficient practice posed a risk as the Department was unable to determine substantial compliance. Findings include: 1. A review of the daily staffing schedule for November 2024 revealed evidence of documentation of the caregivers and assistant caregivers working each day. However, the schedule did not indicate which hours each employee worked. 2.
  Plan of correction accepted
• Personnel R9-10-806.C.1.c.iii
  Based on documentation review, record review, observation and interview, the manager failed to ensure a personnel record for each employee included documentation of the individual's completed in-service education required by policies and procedures, for two of three personnel members sampled. Findings include: 1. A review of facility policy and procedures (reviewed September 1, 2022) revealed a policy titled, "In-Service Education Policy." The policy stated "Staff are required to have a minimum of 6 hours of continuing education in a 12-month period..." 2.
  Plan of correction accepted
• Service Plans R9-10-808.A.5.a
  Based on record review and interview, the manager failed to ensure a resident's written service plan was signed and dated by the resident or resident's representative for one of two residents sampled. The deficient practice posed a risk as there was no evidence R3 or R3's representative was involved and agreed to the services to be provided to R3. Findings include: 1. A review of R3's medical record revealed R3 was admitted in 2024. Further review of R3's medical record revealed a service plan dated August 2, 2024.
  Plan of correction accepted
• Service Plans R9-10-808.C.1.a-g
  Based on record review and interview, the manager failed to ensure a caregiver or an assistant caregiver provides a resident with assisted living services in the resident's service plan, and documented the services provided in the resident's medical record for two of three residents sampled. The deficient practice posed a risk as services could not be verified as provided against a service plan. Findings include: 1. A review of R2's medical record revealed a current service plan for personal care services.
  Plan of correction accepted

Read the full record on AZ Care Check →

ADHS writes a Statement of Deficiencies after each inspection that finds a rule was not met. The community then files a plan of correction, which ADHS accepts or rejects. ADHS investigates complaints on site. A complaint inspection that ends with “No deficiencies were found” did not find a rule violation; deficiencies cited on a complaint inspection are listed with that inspection. AZ Care Check does not list complaints that did not lead to an on-site inspection. Enforcement cases are actions ADHS takes after an inspection, such as a civil money penalty, a provisional license or a license revocation, with their status. This community is licensed for 6 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Arizona Department of Health Services, Licensing Services, AZ Care Check, data as of October 15, 2026, showing all records on AZ Care Check (back to September 5, 2023). Always visit in person and ask the community about anything listed here.