Assisted Living
Oasis at Norterra
2412 West Fetlock Trail, Phoenix, AZ 85085 · Map
Licensed for 10 residents
Oasis at Norterra is a state-licensed assisted living community in Phoenix, Arizona. It is licensed for 10 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
State inspections
Last inspection: Jul 22, 2025. See the record
License
Active, 10 residents
Assisted Living Home-Directed AL12417H.
Nearest emergency room
3.8 miles
Honorhealth Sonoran Crossing Medical Center, rated 4 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Oasis at Norterra this community | 10 | Not published | Active | 5 deficiencies, 1 enforcement case | |
| North Valley Assisted Living | 0.1 mi | 10 | Not published | Active | 0 deficiencies, 0 enforcement cases |
| Skylight Residence | 0.1 mi | 10 | Not published | Active | 3 deficiencies, 1 enforcement case |
| Azalea Bloom | 0.4 mi | 10 | Not published | Active | 0 deficiencies, 0 enforcement cases |
| Aly's Senior Living | 0.4 mi | 10 | Not published | Active | 0 deficiencies, 0 enforcement cases |
State inspection record5 deficiencies, 1 enforcement case
- Last inspection
- July 22, 2025
- Inspections
- 2, 5 deficiencies cited
- Complaint inspections
- 1, 1 with deficiencies cited
- Enforcement cases
- 1, $500 in civil penalties
- License active since 2023
Enforcement cases
- September 23, 2024: Civil Penalty $500 (complete) case closed (complete)
July 22, 2025: compliance (annual) inspection, 1 deficiency
- Health care institutions; fall prevention and fall recovery; training programs; definition A.R.S. § 36-420.01.A
Based on the documentation review, record review, and interview, the health care institution failed to administer a training program for one of the three staff sampled regarding fall prevention and fall recovery. The deficient practice posed a risk as organized instruction and information related to resident care and safety were not implemented.
Plan of correction accepted; correction date given by the community: July 22, 2025
July 11, 2024: complaint, compliance (annual) inspection, 4 deficiencies
- Health care institutions; cardiopulmonary resuscitation; first aid; immunity; falls; definition A.R.S. § 36-420.B.2
Based on documentation review and interview, the health care institution failed to provide appropriate first aid before the arrival of emergency medical services to a non-injured resident who had fallen, appeared to be uninjured, and was unable to reasonably recover independently.
Plan of correction accepted; correction date given by the community: August 26, 2024 - Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document A.R.S. § 36-420.04.A.1-9
Based on documentation review and interview, the manager of an assisted living home who contacted an emergency responder on behalf of a resident failed to provide a written document with all required information to the emergency responder. The deficient practice posed a risk if the emergency responder was not aware of critical health information for the resident.
Plan of correction accepted; correction date given by the community: August 26, 2024 - Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document A.R.S. § 36-420.04.C
Based on interview and record review, the manager of an assisted living home failed to maintain a standardized form for each resident that included the information prescribed in Arizona Revised Statute (A.R.S.) § 36-420.04(A)(1) through (9).
Plan of correction accepted; correction date given by the community: August 26, 2024 - Personnel R9-10-806.A.1.b.i
Based on interview, record review, and documentation review, the manager failed to ensure a caregiver provided documentation of completion of a caregiver training program approved by the Department or the Board of Examiners for Nursing Care Institution Administrators and Assisted Living Facility Managers (NCIA Board), for one of four sampled caregivers. The deficient practice posed a risk if an employee was unqualified to provide caregiving services.
Plan of correction accepted; correction date given by the community: August 26, 2024
Read the full record on AZ Care Check →
ADHS writes a Statement of Deficiencies after each inspection that finds a rule was not met. The community then files a plan of correction, which ADHS accepts or rejects. ADHS investigates complaints on site. A complaint inspection that ends with “No deficiencies were found” did not find a rule violation; deficiencies cited on a complaint inspection are listed with that inspection. AZ Care Check does not list complaints that did not lead to an on-site inspection. Enforcement cases are actions ADHS takes after an inspection, such as a civil money penalty, a provisional license or a license revocation, with their status. This community is licensed for 10 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Arizona Department of Health Services, Licensing Services, AZ Care Check, data as of October 15, 2026, showing all records on AZ Care Check (back to September 5, 2023). Always visit in person and ask the community about anything listed here.
License and ownershipActive license
- License type
- Assisted Living Home-Directed
- License number
- AL12417H
- License status
- Active
- Licensed capacity
- 10
- County
- Maricopa County
Source: Arizona state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsHow Medicaid pays for care in Arizona, and other programs
How Medicaid pays for care in Arizona
- Arizona Long Term Care System (ALTCS). Yes. Arizona's Medicaid long-term care program, ALTCS, is for people who need nursing facility level of care. Members do not have to live in a nursing home, and many live in an assisted living facility and get needed services there. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 3.8 mi, nursing home 6.7 mi, pharmacy 3.7 mi
- Nearest hospital with an emergency room
- Honorhealth Sonoran Crossing Medical Center, Phoenix. 3.8 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Acacia Health Center, Phoenix. 6.7 miles away, straight line.
- Nearest home health agency office
- Valley Home Care, LLC, Phoenix. 2.3 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 3.7 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 85085 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- 032587 Deer Valley Dialysis (Fmc), Phoenix, 3.7 miles away, straight line (CMS rating 3 of 5 stars)
Davita Arrowhead Lakes Dialysis Center, Glendale, 5.4 miles away, straight line (CMS rating 3 of 5 stars)
032647-Fmc North Mountain, Phoenix, 6.7 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 53 Medicare hospices tell CMS they serve ZIP code 85085.
United Hospice & Palliative Care Of Arizona, office in Phoenix, 2.6 miles away, straight line (CMS family survey rating 4 of 5 stars)
Stillwater Hospice, office in Phoenix, 2.9 miles away, straight line (CMS family survey rating 2 of 5 stars)
Hospice Of The West, office in Phoenix, 3.7 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Neighborhood Outreach Access To Health, Phoenix. 4.2 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively high; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Zone X: 0.2% annual chance (500-year) flood area (moderate risk). (FEMA flood map)
- Wildfire risk to homes
- In Phoenix, AZ, risk to homes is greater than 55% of communities in Arizona and 85% of communities nationwide. USDA rates the whole town or city, not this address. (USDA Forest Service, Wildfire Risk to Communities, April 2026)
- FEMA National Risk Index
- Overall: relatively high. By hazard: hurricane very low, inland flooding relatively high, wildfire relatively moderate, tornado very low, heat wave very high, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in July 2025. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
- Is the apartment held during a hospital stay, and at what cost?
What we checked11 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Arizona Department of Health Services, Licensing Services inspection records | Oct 15, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | See above |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
Common questionsAnswers to 4 questions families ask
What type of care does Oasis at Norterra provide?
Oasis at Norterra is licensed by the state of Arizona for assisted living in Phoenix, Arizona. Its licensed capacity is 10 residents.
Does Lilisity rate Oasis at Norterra?
No. We publish state licensing details for Oasis at Norterra but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Oasis at Norterra cost?
Assisted Living in Maricopa County typically starts at $3,400 to $4,900 a month. Based on 65 communities that publish prices. These are area figures, not this community's price. Oasis at Norterra does not publish its prices.
How do I contact Oasis at Norterra?
Visit Oasis at Norterra at 2412 West Fetlock Trail, Phoenix, AZ 85085.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid