Assisted Living
Intouch at Highlands
19918 North 65th Avenue, Glendale, AZ 85308 · Map
Licensed for 5 residents
Intouch at Highlands is a state-licensed assisted living community in Glendale, Arizona. It is licensed for 5 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
Starting prices the community publishes, with the date we checked each one and a link to where it is published. Care charges are usually added after an assessment.
| Care | Starting at | Checked |
|---|---|---|
| Assisted Living | $3,618 /mo | Oct 12, 2026 |
Area costs
Care and services
From the community’s website
What Intouch at Highlands says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- One time fee: charged.
one time fee
(page, checked Oct 12, 2026)
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
State inspections
Last inspection: Dec 19, 2025. See the record
License
Active, 5 residents
Assisted Living Home-Directed AL13092H.
Nearest emergency room
0.7 miles
Abrazo Arrowhead Hospital, rated 2 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Intouch at Highlands this community | 5 | $3,618/mo | Active | 5 deficiencies, 0 enforcement cases | |
| Arrowhead Village Adult Home Care | 0.3 mi | 9 | Not published | Active | 1 deficiency, 1 enforcement case |
| Highland Park Assisted Living | 0.3 mi | 10 | Not published | Active | 6 deficiencies, 1 enforcement case |
| Aspen Assisted Living Home | 0.3 mi | 5 | Not published | Active | 1 deficiency, 0 enforcement cases |
| Lakeview Assisted Living | 0.4 mi | 9 | Not published | Active | No record |
State inspection record5 deficiencies, 0 enforcement cases
- Last inspection
- December 19, 2025
- Inspections
- 3, 5 deficiencies cited
- Complaint inspections
- 0, 0 with deficiencies cited
- Enforcement cases
- 0
- License active since 2024
December 19, 2025: compliance (annual) inspection, 5 deficiencies
- Administration R9-10-803.A.9
Based on documentation review, record review, and interview, the governing authority failed to ensure compliance with A.R.S. § 36-411, for two of two employees reviewed.
Plan of correction accepted; correction date given by the community: December 21, 2025 - Service Plans R9-10-808.C.1.g
Based on record review, and interview, the manager failed to ensure that a caregiver documents the services provided in the resident's medical record for two of two residents reviewed.
Plan of correction accepted; correction date given by the community: December 23, 2025 - Medication Services R9-10-817.B.3.c
Based on observation, record review, and interview, the manager failed to ensure that medication administered to a resident was documented in the resident's medical record for two of the two residents reviewed.
Plan of correction accepted; correction date given by the community: December 23, 2025 - Food Services R9-10-818.C.1
Based on observation, documentation, and interview, the manager failed to ensure food was stored free from spoilage, filth, or other contamination and was safe for human consumption.
Plan of correction accepted; correction date given by the community: December 23, 2025 - Environmental Standards R9-10-820.A.11
Based on observation, documentation review, and interview, the manager failed to ensure that toxic materials were stored in a locked area and inaccessible to residents.
Plan of correction accepted; correction date given by the community: December 23, 2025
Inspections with no deficiencies listed
- November 15, 2024: initial monitoring inspection. No deficiencies were found during the on-site abbreviated initial follow-up inspection conducted on November 15, 2024.
- August 29, 2024: compliance (initial) inspection. No deficiencies were found during the on-site initial inspection conducted on August 29, 2024 and the off-site documentation review completed on September 23, 2024.
Read the full record on AZ Care Check →
ADHS writes a Statement of Deficiencies after each inspection that finds a rule was not met. The community then files a plan of correction, which ADHS accepts or rejects. ADHS investigates complaints on site. A complaint inspection that ends with “No deficiencies were found” did not find a rule violation; deficiencies cited on a complaint inspection are listed with that inspection. AZ Care Check does not list complaints that did not lead to an on-site inspection. Enforcement cases are actions ADHS takes after an inspection, such as a civil money penalty, a provisional license or a license revocation, with their status. This community is licensed for 5 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Arizona Department of Health Services, Licensing Services, AZ Care Check, data as of October 15, 2026, showing all records on AZ Care Check (back to September 5, 2023). Always visit in person and ask the community about anything listed here.
License and ownershipActive license
- License type
- Assisted Living Home-Directed
- License number
- AL13092H
- License status
- Active
- Licensed capacity
- 5
- County
- Maricopa County
Source: Arizona state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsHow Medicaid pays for care in Arizona, and other programs
How Medicaid pays for care in Arizona
- Arizona Long Term Care System (ALTCS). Yes. Arizona's Medicaid long-term care program, ALTCS, is for people who need nursing facility level of care. Members do not have to live in a nursing home, and many live in an assisted living facility and get needed services there. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 0.7 mi, nursing home 1.9 mi, pharmacy 0.3 mi
- Nearest hospital with an emergency room
- Abrazo Arrowhead Hospital, Glendale. 0.7 miles away, straight line. CMS overall hospital rating: 2 of 5 stars.
- Nearest Medicare nursing home
- Advanced Health Care of Glendale, Glendale. 1.9 miles away, straight line.
- Nearest home health agency office
- Valley Of The Sun Home Health Care, LLC, Glendale. 1.8 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Safeway. 0.3 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 85308 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita Arrowhead Lakes Dialysis Center, Glendale, 1.8 miles away, straight line (CMS rating 3 of 5 stars)
032528 Thunderbird Dialysis (Fmc), Glendale, 3.9 miles away, straight line (CMS rating 3 of 5 stars)
Davita Sweetwater Ridge Dialysis, Peoria, 3.9 miles away, straight line (CMS rating 4 of 5 stars) - Hospice
- 88 Medicare hospices tell CMS they serve ZIP code 85308.
Sun Hospice Inc, office in Peoria, 1.8 miles away, straight line
Hospice Promise, LLC, office in Glendale, 2.0 miles away, straight line
New Beginning Hospice And Palliative Care, LLC, office in Glendale, 2.1 miles away, straight line - Nearest geriatric medicine practice
- Honorhealth Medical Group, LLC, Glendale. 1.9 miles away, straight line. 2 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively high; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Zone X: 0.2% annual chance (500-year) flood area (moderate risk). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively high. By hazard: hurricane very low, inland flooding very high, tornado very low, heat wave very high, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in December 2025. What was it, and how was it fixed?
- Your published starting price is a base rate. What would the total monthly cost be for my parent's needs?
- How much have prices gone up in each of the last three years?
- Who is here at night? Are they awake, or asleep and on call?
- Who covers when the owner is sick, on vacation, or away for the day? Can we meet them?
- Is it one flat rate, or does it rise with care needs?
- Can you help someone who needs two people to move, or a mechanical lift?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
What we checked12 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Arizona Department of Health Services, Licensing Services inspection records | Oct 15, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: no FEMA wildfire rating of moderate or higher here |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
Common questionsAnswers to 4 questions families ask
What type of care does Intouch at Highlands provide?
Intouch at Highlands is licensed by the state of Arizona for assisted living in Glendale, Arizona. Its licensed capacity is 5 residents.
Does Lilisity rate Intouch at Highlands?
No. We publish state licensing details for Intouch at Highlands but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Intouch at Highlands cost?
Assisted Living in Maricopa County typically starts at $3,400 to $4,900 a month. Based on 65 communities that publish prices. These are area figures, not this community's price. The starting prices it publishes are in the Prices section on this page.
How do I contact Intouch at Highlands?
Use Intouch at Highlands's website, intouchseniorservices.com, or visit at 19918 North 65th Avenue, Glendale, AZ 85308.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid