Heritage Oaks Assisted Living

Last inspection

April 17, 2026

Inspections

5, 12 deficiencies cited

Complaint inspections

4, 3 with deficiencies cited

Enforcement cases

2, $1,250 in civil penalties

• No deficiencies cited at the last inspection (April 2026)
• License active since 2021

Enforcement cases

• June 26, 2026: Civil Penalty $750 (complete); Notice of Enforcement Action (complete) case closed (complete)
• May 8, 2025: Civil Penalty $500 (complete) case closed (complete)

March 31, 2026: complaint, compliance (annual) inspection, 6 deficiencies

• Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document A.R.S. § 36-420.04.D
  Based on record review and interview, the assisted living center failed to maintain a copy of documentation provided to an emergency responder for two years after the date of an emergency, for one of one sampled residents for whom an emergency responder had been contacted on their behalf by the facility.
  Plan of correction accepted; correction date given by the community: August 1, 2026
• Opioid Prescribing and Treatment R9-10-120.F.4.a-c
  Based on documentation review, record review, and interview, the manager failed to ensure a caregiver documented in a patient's medical record an identification of the patient's need for an opioid before the opioid was administered and the effect of the opioid administered, for one of four sampled residents.
  Plan of correction accepted; correction date given by the community: August 1, 2026
• Administration R9-10-803.A.9
  Based on record review and interview, the governing authority failed to ensure compliance with A.R.S. § 36-411, for one of four sampled personnel. The deficient practice posed a risk if E5 was a danger to a vulnerable population.
  Plan of correction accepted; correction date given by the community: August 1, 2026
• Residency and Residency Agreements R9-10-807.A.1-2
  Based on record review and interview, the manager failed to ensure a resident provided evidence of freedom from infectious tuberculosis (TB) as specified in R9-10-113, before or within seven calendar days after the resident's date of occupancy, for three of four sampled residents.
  Plan of correction accepted; correction date given by the community: August 1, 2026
• Medication Services R9-10-817.B.3.b
  Based on record review and interview, the manager failed to ensure a medication administered to a resident was administered in compliance with a medication order, for one of four sampled residents. The deficient practice posed a risk if the resident experienced a change in condition due to improper administration of medication.
  Plan of correction accepted; correction date given by the community: August 1, 2026
• Emergency and Safety Standards R9-10-819.D.2.a-f
  Based on record review and interview, when a resident had an emergency that resulted in the resident needing emergency services, the manager failed to ensure a caregiver or an assistant caregiver documented the incident as required.
  Plan of correction accepted; correction date given by the community: August 1, 2026

April 14, 2025: complaint, compliance (annual) inspection, 5 deficiencies

• Tuberculosis Screening R9-10-113.A.2.a-f
  Based on documentation review, record review, and interview, the health care institution's chief administrative officer failed to ensure the health care institution documented, and implemented tuberculosis (TB) infection control activities required in R9-10-113.A.2.a-f.
  Plan of correction accepted; correction date given by the community: May 19, 2025
• Administration R9-10-803.A.9
  Based on record review, documentation review, and interview, the governing authority failed to ensure compliance with A.R.S. § 36-411, for four of four personnel records reviewed. The deficient practice posed a risk if a personnel member was a danger to a vulnerable population.
  Plan of correction accepted; correction date given by the community: May 19, 2025
• Directed Care Services R9-10-815.F.2.a-c
  Based on documentation review, observation, and interview, the manager failed to ensure that there was a means of exiting the facility that controlled or alerted employees of the egress of a resident from the facility. The deficient practice posed a risk if the facility was unaware of the general or specific whereabouts of a resident.
  Plan of correction accepted; correction date given by the community: May 19, 2025
• Medication Services R9-10-816.B.3.b
  Based on record review and interview, the manager failed to ensure medication administered to a resident was administered in compliance with a mediation order, for one of two sampled residents.
  Plan of correction accepted; correction date given by the community: May 19, 2025
• Health care institutions; fall prevention and fall recovery; training programs; definition A.R.S. § 36-420.01.A
  Based on documentation review, record review, and interview, the health care institution failed to ensure the health care institution administered a training program for all staff regarding fall prevention and fall recovery that included initial training and continued competency training for one of four personnel sampled.
  Plan of correction accepted; correction date given by the community: May 19, 2025

January 3, 2024: complaint, compliance (annual) inspection, 1 deficiency

• Service Plans R9-10-808.C.1.g
  Based on record review and interview, the manager failed to ensure a caregiver documented the services provided in the resident's medical record, for one of two residents sampled.
  Plan of correction accepted; correction date given by the community: January 10, 2024

Other inspection reports

• May 7, 2025: modification inspection. On May 7, 2025, an on-site inspection to increase the total beds to 38 and add adult day health care services was conducted. Read the Statement of Deficiencies on AZ Care Check.

Inspections with no deficiencies listed

• April 17, 2026: complaint inspection. No deficiencies were found during the on-site investigation of complaints 00165974, 00165666, and 00165655 conducted on April 17, 2026.

Read the full record on AZ Care Check →

ADHS writes a Statement of Deficiencies after each inspection that finds a rule was not met. The community then files a plan of correction, which ADHS accepts or rejects. ADHS investigates complaints on site. A complaint inspection that ends with “No deficiencies were found” did not find a rule violation; deficiencies cited on a complaint inspection are listed with that inspection. AZ Care Check does not list complaints that did not lead to an on-site inspection. Enforcement cases are actions ADHS takes after an inspection, such as a civil money penalty, a provisional license or a license revocation, with their status. This community is licensed for 16 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Arizona Department of Health Services, Licensing Services, AZ Care Check, data as of October 15, 2026, showing all records on AZ Care Check (back to September 5, 2023). Always visit in person and ask the community about anything listed here.