Heritage Manor Assisted Living

Last inspection

July 28, 2026

Inspections

2, 8 deficiencies cited

Complaint inspections

2, 2 with deficiencies cited

Enforcement cases

2, $1,250 in civil penalties

• License active since 2014

Enforcement cases

• September 14, 2026: Civil Penalty $750 (complete); Notice of Enforcement Action (complete) case closed (complete)
• February 25, 2025: Civil Penalty $500 (complete) case closed (complete)

July 28, 2026: complaint, compliance (annual) inspection, 4 deficiencies

• Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document A.R.S. § 36-420.04.A.1-9
  Based on record review, documentation review, and interview, the assisted living home that contacted an emergency responder on behalf of a resident failed to provide to the emergency responder a written document that included all of the information required in A.R.S. § 36-420.04.A.1-9, for two applicable residents reviewed. The deficient practice posed a risk if the emergency responder was not aware of critical health information for the resident.
  Plan of correction accepted; correction date given by the community: July 29, 2026
• Directed Care Services R9-10-815.F.2.a-c
  Based on observation, documentation review, and interview, the manager failed to ensure that the facility provided access to an outside area that allowed the residents to be at least 30 feet away from the facility that was secure, and monitored or alerted employees of the egress of a resident from the facility. The deficient practice posed a risk if the facility was unaware of the general or specific whereabouts of a resident.
  Plan of correction accepted; correction date given by the community: July 29, 2026
• Medication Services R9-10-817.B.3.b
  Based on record review and interview, the manager failed to ensure that medication administered to a resident was administered in compliance with a medication order, for one of three residents sampled. The deficient practice posed a risk if the resident experienced a change in condition due to improper administration of medication.
  Plan of correction accepted; correction date given by the community: July 29, 2026
• Medication Services R9-10-817.B.3.c
  Based on record review and interview, the manager failed to ensure that medication administered to a resident was documented in the resident’s medical record, for one of three residents sampled. The deficient practice posed a risk as medication could not be verified as administered against a medication order.
  Plan of correction accepted; correction date given by the community: July 29, 2026

December 10, 2024: complaint, compliance (annual) inspection, 4 deficiencies

• Directed Care Services R9-10-815.F.2.a.i-ii
  Based on observation and interview, the manager failed to ensure the means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased physical effort, controlled or alerted employees of the egress of a resident from the facility. The deficient practice posed a risk if staff were unaware of the egress of a resident from the facility.
  Plan of correction accepted
• R9-10-816.B.3.a-c R9-10-816.B.3.a-c
  Based on interview and record review, the manager failed to ensure a medication administered to a resident was administered in compliance with a medication order and documented in the resident's medical record, for one of three residents sampled. The deficient practice posed a risk if a resident experienced a change in condition due to improper medication administration.
  Plan of correction accepted
• R9-10-819.A.1.b R9-10-819.A.1.b
  Based on observation and interview, the manager failed to ensure the premises was free from a condition or situation that may cause a resident or other individual to suffer physical injury. The deficient practice posed a risk to the physical health and safety of residents.
  Plan of correction accepted
• R9-10-819.A.11 R9-10-819.A.11
  Based on observation and interview, the manager failed to ensure a toxic material stored by the facility was stored in a locked area and inaccessible to residents. The deficient practice posed a risk to the physical health and safety of residents with access to the materials.
  Plan of correction accepted

Read the full record on AZ Care Check →

ADHS writes a Statement of Deficiencies after each inspection that finds a rule was not met. The community then files a plan of correction, which ADHS accepts or rejects. ADHS investigates complaints on site. A complaint inspection that ends with “No deficiencies were found” did not find a rule violation; deficiencies cited on a complaint inspection are listed with that inspection. AZ Care Check does not list complaints that did not lead to an on-site inspection. Enforcement cases are actions ADHS takes after an inspection, such as a civil money penalty, a provisional license or a license revocation, with their status. This community is licensed for 10 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Arizona Department of Health Services, Licensing Services, AZ Care Check, data as of October 15, 2026, showing all records on AZ Care Check (back to September 5, 2023). Always visit in person and ask the community about anything listed here.