Healing Hearts Assisted Living, 777 Golf Links Road

Last inspection

August 5, 2025

Inspections

2, 9 deficiencies cited

Complaint inspections

2, 2 with deficiencies cited

Enforcement cases

2, $1,250 in civil penalties

• License active since 2020

Enforcement cases

• November 4, 2025: Civil Penalty $750 (complete) case closed (complete)
• July 29, 2024: Civil Penalty $500 (complete) case closed (complete)

August 5, 2025: complaint, compliance (annual) inspection, 5 deficiencies

• Administration R9-10-803.A.9
  Based on record review, documentation review and interview, the manager failed to ensure that a personnel record for each employee or volunteer included documentation of compliance with the requirements in A.R.S. § 36-411(C).The deficient practice posed a risk if an employee was a danger to a vulnerable population.
  Plan of correction accepted; correction date given by the community: August 7, 2025
• Personnel R9-10-806.A.4.a-b
  Based on record review, documentation review, and interview, the manager failed to ensure that caregiver’s and assistant caregiver’s skills and knowledge were verified and documented before providing physical health services and according to policies and procedures, for one of three personnel records reviewed. The deficient practice posed a risk if the employees were unable to meet a resident's needs.
  Plan of correction accepted; correction date given by the community: August 11, 2025
• Service Plans R9-10-808.A.1
  Based on record review and interview, the manager failed to ensure a resident had a written service plan completed no later than 14 calendar days after the resident's date of acceptance, for two of two resident records reviewed. The deficient practice posed a risk as there was no service plan to direct services to be provided to a resident.
  Plan of correction accepted; correction date given by the community: November 24, 2025
• Service Plans R9-10-808.A.4.b.iii
  Based on record review and interview, the manager failed to ensure a resident, receiving directed care services, had a written service plan that was reviewed and updated at least once every three months, for one of two resident records reviewed.
  Plan of correction accepted; correction date given by the community: November 10, 2025
• Emergency and Safety Standards R9-10-819.A.4
  Based on documentation review and interview, the manager failed to ensure a disaster drill for employees was conducted on each shift at least once every three months and documented. The deficient practice posed a risk if employees were unable to implement a disaster plan.
  Plan of correction accepted; correction date given by the community: September 1, 2025

June 6, 2024: complaint, compliance (annual) inspection, 4 deficiencies

• Service Plans R9-10-808.A.1
  Based on record review and interview, the manager failed to ensure a resident had a written service plan completed no later than 14 calendar days after the resident's date of acceptance, for one of two sampled residents. The deficient practice posed a risk as there was no service plan to direct services to be provided to a resident.
  Plan of correction accepted; correction date given by the community: June 26, 2024
• R9-10-816.B.3.b R9-10-816.B.3.b
  Based on record review and interview, the manager failed to ensure medication administered to a resident was administered in compliance with a medication order, for two of two resident records reviewed. The deficient practice posed a risk if the resident experienced a change in condition due to improper administration of medication.
  Plan of correction accepted; correction date given by the community: June 12, 2024
• R9-10-818.A.4 R9-10-818.A.4
  Based on documentation review and interview, the manager failed to ensure a disaster drill for employees was conducted on each shift at least once every three months and documented.
  Plan of correction accepted; correction date given by the community: July 17, 2024
• R9-10-818.A.5.a R9-10-818.A.5.a
  Based on documentation review and interview, the manager failed to ensure an evacuation drill was conducted at least once every six months.
  Plan of correction accepted; correction date given by the community: July 17, 2024

Read the full record on AZ Care Check →

ADHS writes a Statement of Deficiencies after each inspection that finds a rule was not met. The community then files a plan of correction, which ADHS accepts or rejects. ADHS investigates complaints on site. A complaint inspection that ends with “No deficiencies were found” did not find a rule violation; deficiencies cited on a complaint inspection are listed with that inspection. AZ Care Check does not list complaints that did not lead to an on-site inspection. Enforcement cases are actions ADHS takes after an inspection, such as a civil money penalty, a provisional license or a license revocation, with their status. This community is licensed for 10 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Arizona Department of Health Services, Licensing Services, AZ Care Check, data as of October 15, 2026, showing all records on AZ Care Check (back to September 5, 2023). Always visit in person and ask the community about anything listed here.