Graceful Hands Home Care

Last inspection

May 9, 2025

Inspections

3, 15 deficiencies cited

Complaint inspections

2, 2 with deficiencies cited

Enforcement cases

2, $2,500 in civil penalties

• License active since 2016

Enforcement cases

• June 16, 2025: Civil Penalty $1,250 (complete) case closed (complete)
• December 16, 2024: Civil Penalty $1,250 (complete) case closed (complete)

May 9, 2025: complaint, compliance (annual) inspection, 7 deficiencies

• Health care institutions; fall prevention and fall recovery; training programs; definition A.R.S. § 36-420.01.A
  Based on record review and interview, the health care institution failed to develop and administer a training program for all staff regarding fall prevention and fall recovery that included initial training and continued competency training. The deficient practice posed a risk to the physical health and safety of a resident.
  Plan of correction accepted; correction date given by the community: June 10, 2026
• Tuberculosis Screening R9-10-113.A.1-2
  Based on documentation review, record review, and interview, the health care institution failed to implement tuberculosis (TB) infection control activities that included annual training and education related to recognizing the signs and symptoms of TB to individuals employed by the health care institution. The deficient practice posed a risk as the caregiver received no organized instruction or information related to TB surveillance.
  Plan of correction accepted; correction date given by the community: June 30, 2025
• Administration R9-10-803.A.9
  Based on documentation review, record review, and interview, the governing authority failed to ensure compliance with A.R.S. § 36-411, for two of two employees reviewed. The deficient practice posed a risk if the employee was a danger to a vulnerable population.
  Plan of correction accepted; correction date given by the community: May 21, 2025
• Personnel R9-10-806.A.10
  Based on observation, documentation review, record review, and interview, the manager failed to ensure a caregiver provided current documentation of first aid and cardiopulmonary resuscitation (CPR) training that included a demonstration of the individual's ability to perform CPR, before providing assisted living services, for one of two employees reviewed. The deficient practice posed a risk if an employee was unable to meet a resident's needs during an emergency.
  Plan of correction accepted; correction date given by the community: May 29, 2025
• Personnel R9-10-806.A.4.a-b
  Based on record review and interview, the manager failed to ensure a caregiver's or assistant caregiver's skills and knowledge were verified and documented before providing physical health services for one of two caregivers reviewed. The deficient practice posed a risk if the employee was unable to meet a resident's needs.
  Plan of correction accepted; correction date given by the community: June 10, 2025
• Residency and Residency Agreements R9-10-807.D.1-10
  Based on record review and interview, the manager failed to ensure there was a documented residency agreement with the assisted living facility and included the manager's signature and date signed, for two of two residents reviewed. The deficient practice posed a risk if the resident was not informed of the terms of residency.
  Plan of correction accepted; correction date given by the community: May 12, 2025
• Environmental Standards R9-10-819.A.11
  Based on observation and interview, the manager failed to ensure that poisonous or toxic materials stored by the assisted living facility were maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and were inaccessible to residents. The deficient practice posed a risk to the physical health and safety of a resident.
  Plan of correction accepted; correction date given by the community: May 10, 2025

October 15, 2024: complaint inspection, 7 deficiencies

• Health care institutions; fall prevention and fall recovery; training programs; definition A.R.S. § 36-420.01.A
  Based on documentation, record review, and interview, the governing authority failed to administer a training program for four of four staff members regarding fall prevention and fall recovery. The deficient practice posed a risk if a staff member was not properly trained to assist a resident who had fallen and was unable to recover independently.
  Plan of correction accepted
• Administration R9-10-803.C.1.m
  Based on documentation review, and interview, a manager failed to implement policies and procedures to protect the health and safety of a resident that covered methods by which an assisted living center was aware of the general or specific whereabouts of a resident, based on the level of assisted living services provided to the resident and the assisted living services the assisted living center is authorized to provide.
  Plan of correction accepted
• Personnel R9-10-806.A.4.a
  Based on record review and interview, the manager failed to ensure an assistant caregiver's skills and knowledge were verified and documented before the caregiver provided physical health services on behalf of the facility, for three of three sampled caregiver and assistant caregivers. The deficient practice posed a risk if employees did not have the skills and knowledge necessary to ensure the health and safety of residents.
  Plan of correction accepted
• Personnel R9-10-806.C.1.c.iii
  Based on documentation review, record review, and interview, the manager failed to ensure a personnel record for each employee included documentation of the individual's completed orientation required by policies and procedures, for four of four sampled personnel members. The deficient practice posed a risk if the employee was unable to meet a resident's needs.
  Plan of correction accepted
• Residency and Residency Agreements R9-10-807.B.1.a.i-iii
  Based on record review and interview, the manager failed to ensure before or at the time of acceptance of an individual, the individual submitted documentation dated within 90 calendar days before the individual was accepted by the assisted living facility to include whether the individual required continuous medical services, continuous or intermittent nursing services, or restraints, for two of two residents sampled. The deficient practice posed a risk if staff were unable to meet the needs of residents.
  Plan of correction accepted
• Directed Care Services R9-10-815.F.2.a.i-ii
  Based on an observation and interview, the manager failed to ensure a means of exiting the facility controlled or alerted employees of the egress of a resident from the facility. The deficient practice posed a risk if the facility was unaware of the general or specific whereabouts of a resident.
  Plan of correction accepted
• R9-10-816.F.1 R9-10-816.F.1
  Based on observation and interview, the manager failed to ensure medications stored by the facility were stored in a locked area. The deficient practice posed a health and safety risk to residents with access to the medications.
  Plan of correction accepted

June 10, 2024: compliance (annual) inspection, 1 deficiency

• R9-10-816.F.1 R9-10-816.F.1
  Based on observation, documentation review, and interview, the manager failed to ensure medication was stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage. The deficient practice posed a risk to residents who were unable to self-administer medications.
  Plan of correction accepted; correction date given by the community: July 11, 2024

Read the full record on AZ Care Check →

ADHS writes a Statement of Deficiencies after each inspection that finds a rule was not met. The community then files a plan of correction, which ADHS accepts or rejects. ADHS investigates complaints on site. A complaint inspection that ends with “No deficiencies were found” did not find a rule violation; deficiencies cited on a complaint inspection are listed with that inspection. AZ Care Check does not list complaints that did not lead to an on-site inspection. Enforcement cases are actions ADHS takes after an inspection, such as a civil money penalty, a provisional license or a license revocation, with their status. This community is licensed for 10 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Arizona Department of Health Services, Licensing Services, AZ Care Check, data as of October 15, 2026, showing all records on AZ Care Check (back to September 5, 2023). Always visit in person and ask the community about anything listed here.