Benzen Healing Hands

Last inspection

August 6, 2026

Inspections

2, 14 deficiencies cited

Complaint inspections

1, 1 with deficiencies cited

Enforcement cases

2, $1,250 in civil penalties

• License active since 2018

Enforcement cases

• September 18, 2026: Civil Penalty $750 (complete); Notice of Enforcement Action (complete) case closed (complete)
• May 9, 2025: Civil Penalty $500 (complete) case closed (complete)

August 6, 2026: complaint, compliance (annual) inspection, 7 deficiencies

• Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document A.R.S. § 36-420.04.C
  Based on documentation review, record review, and interview, the assisted living home failed to maintain a standardized form for each resident that included the information in Arizona Revised Statutes (A.R.S.) § 36-420.04.A.1-9, for two of the two residents reviewed. The deficient practice posed a risk if the emergency responder was unaware of the resident's critical health information.
  Plan of correction accepted; correction date given by the community: August 6, 2026
• Tuberculosis Screening R9-10-113.A.2.a-f
  Based on documentation review and interview, the health care institution's chief administrative officer failed to ensure implementation of tuberculosis (TB) infection control activities that included annually assessing the health care institution’s risk of exposure to infectious TB. The deficient practice posed a potential TB exposure risk to residents.
  Plan of correction accepted; correction date given by the community: August 6, 2026
• Service Plans R9-10-808.A.3.c
  Based on record review and interview, the manager failed to ensure that a resident had a service plan established that included the amount, type, and frequency of assisted living services and ancillary services being provided to the resident for one of the two residents reviewed. The deficient practice posed a risk if a resident’s service plan did not include the services to be provided.
  Plan of correction accepted; correction date given by the community: August 6, 2026
• Service Plans R9-10-808.C.1.g
  Based on record review and interview, the manager failed to ensure that a caregiver or assistant caregiver documented the services provided in the resident’s medical record, for of the two residents reviewed. The deficient practice posed a risk as services could not be verified as provided against a service plan.
  Plan of correction accepted; correction date given by the community: August 6, 2026
• Medication Services R9-10-817.B.3.b
  Based on record review and interview, the manager failed to ensure that medication administered to a resident was administered in compliance with a medication order, for one of the two residents reviewed. The deficient practice posed a risk if the resident experienced a change in condition due to improper administration of medication.
  Plan of correction accepted; correction date given by the community: August 6, 2026
• Medication Services R9-10-817.B.3.c
  Based on record review, observation, documentation review, and interview, the manager failed to ensure that a medication administered to a resident was documented in the resident’s medical record for one of the two residents reviewed. The deficient practice posed a risk as medication could not be verified as administered against a medication order.
  Plan of correction accepted; correction date given by the community: August 6, 2026
• Medication Services R9-10-817.F.1
  Based on observation, documentation review, and interview, the manager failed to ensure that medication was stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage. The deficient practice posed a risk to residents who were unable to self-administer medications.
  Plan of correction accepted; correction date given by the community: August 6, 2026

March 13, 2025: compliance (annual) inspection, 7 deficiencies

• Service Plans R9-10-808.A.4.b.ii
  Based on record review and interview, the manager failed to ensure that a resident has a written service plan that was reviewed and updated at least once every six months for a resident receiving personal care services, for two of two residents sampled.
  Plan of correction accepted; correction date given by the community: March 14, 2025
• Service Plans R9-10-808.C.1.g
  Based on record review, observation, and interview, the manager failed to ensure the caregiver documented the services provided in the resident's medical record, for two of two residents sampled. The deficient practice posed a risk as services could not be verified as provided against a service plan.
  Plan of correction accepted; correction date given by the community: March 14, 2025
• Resident Rights R9-10-810.B.3.b
  Based on observation, record review, and interview, the manager failed to ensure that a resident or resident's representative consented to photographs of the resident before the resident was photographed, for one of two residents sampled.
  Plan of correction accepted; correction date given by the community: March 13, 2025
• Personal Care Services R9-10-814.E
  Based on observation and interview, the manager failed to ensure that a bell, intercom, or other mechanical means to alert employees to a resident's needs or emergencies is available and accessible in a bedroom or residential unit used by a resident receiving personal care services.
  Plan of correction accepted; correction date given by the community: March 13, 2025
• Directed Care Services R9-10-815.F.2.a-c
  Based on documentation review, observation, and interview, the manager failed to ensure that there was a means of exiting the facility that controlled or alerted employees of the egress of a resident from the facility. The deficient practice posed a risk if the facility was unaware of the general or specific whereabouts of a resident.
  Plan of correction accepted; correction date given by the community: March 13, 2025
• Medication Services R9-10-816.B.3.c
  Based on record review and interview, the manager failed to ensure that medication administered to a resident was accurately documented in the resident's medical record, for two of two residents sampled. The deficient practice posed a risk as medication could not be verified as administered against a medication order.
  Plan of correction accepted; correction date given by the community: March 13, 2025
• Medication Services R9-10-816.F.1
  Based on observation, record review, and interview, the manager failed to ensure medication stored by the assisted living facility was stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage. The deficient practice posed a health and safety risk, if medications were accessible to residents.
  Plan of correction accepted; correction date given by the community: March 13, 2025

Read the full record on AZ Care Check →

ADHS writes a Statement of Deficiencies after each inspection that finds a rule was not met. The community then files a plan of correction, which ADHS accepts or rejects. ADHS investigates complaints on site. A complaint inspection that ends with “No deficiencies were found” did not find a rule violation; deficiencies cited on a complaint inspection are listed with that inspection. AZ Care Check does not list complaints that did not lead to an on-site inspection. Enforcement cases are actions ADHS takes after an inspection, such as a civil money penalty, a provisional license or a license revocation, with their status. This community is licensed for 5 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Arizona Department of Health Services, Licensing Services, AZ Care Check, data as of October 15, 2026, showing all records on AZ Care Check (back to September 5, 2023). Always visit in person and ask the community about anything listed here.