Mansion at Waterford Assisted Living

There were quite a few reasons we chose the community, price and it's a beautiful place, we went to a lot of places and this is by far the best one we've ever looked at. Management is super, they've answered all of our questions and are very understanding. The dining service is excellent and the healthcare staff is so understanding.

We initially went through A Place for Mom and that was one of the names that came up. I knew people that lived in the condos, it was a nice area, and I reached out to Jamie and set up an appointment and was impressed with everybody I met so I made the decision right then. The dining hall was excellently furnished and the decor was outstanding, I feel like it's a top-notch facility. Maintenance was very accommodating and the nurses I've spoken with seem to be outstanding, everyone I met was courteous and presented themselves well. I'm using the additional sitter program in house and the young man that runs that seems to be outstanding. Some of the other facilities were more lock down or full blown nursing which I didn't find as appealing or welcoming as this facility, the décor, layout, property of the room, the room is newer and it has a balcony overlooking the courtyard.

I actually had my mom somewhere else, we had issues, so I got her into the Mansion through the people at Dorset Place. Management has always tried to help me. The care givers have been fine. It's pretty good, I like it.

I think it is a good price for what they are doing every day for my mother. There is an intimate feel at this place. They have a baby grand piano in the lobby and a very nice aquarium. I am impressed with this community. There is a different feel than any other environment that she has been in. I like the staff. They seem to be really nice to mother. I've come in there and it is clean, the trash is taken out, her bed is made, there is toilet paper on the roll. They open her blinds and it does not smell like pee. There are no odors anywhere when you walk in the community and it is very clean. I think whoever is running this knows what they are doing. The care staff is pretty good and my mother likes them. I think she is happy with them. They have always been real sweet. They always greet you in the halls.

My sister-in-law has lived there for well over a year now, and she has a very nice private room, it's always kept up and everything. Housekeeping is very good. I think that the care in Memory Care is very good also. They come in and take care of things. I don’t have any problems with that. I'd say the food is excellent, I know my loved one, who's in Memory Care, enjoys it. She never has a negative thing to say about it. I know it's good and when they have the holiday events, the food and variety are wonderful. The servers have everything there for them and every one of them is usually ready, helpful, and good. They are very good with the activities. When I am there they always participate and make sure everyone is involved, those who live there. I know in memory care they have people play music and sing songs, and the songs are from their era, so people join in and sing. She uses the bus there when they take the residents out to eat, for the activities. I'd say maintenance is excellent. She's needed a few things fixed and they take care of things quickly. I am really satisfied with her being there and she is taken care of there. The staff seems very concerned and loving.

Management there is good. They changed recently but everything is running smoothly and my dad is content there. He's not a picky eater. As long as he gets meat he's happy, so he’s satisfied with food and the menu choices. They offer a lot of activities, I get the calendars and I see things going on. Dad has a great apartment and housekeeping is regular. The maintenance guys are great and very responsive. The care givers are great. I know my dad is comfortable there and safe.

A reason we chose the Mansion was that it is a hybrid and isn't strictly independent or assisted. They have the blend of if you need more you get more. Given all that, I think we get a good value for the price. One day, we will need more and the price won't go up. We are satisfied with the service we are getting from management, dining and housekeeping. For a building that is that old maintenance is doing a good job maintaining it. When she has had to use the transportation service it has been good. The encounters we have had with the care staff so far have been positive. Overall, it is fairly well-run.

My mother feels safe and comfortable in Mansion at Waterford, so I am satisfied with the value that is being received in terms of the price, services and accommodations provided to her. Any dealings I have had with management, they have always been nice, including the new team. My mom seems pleased with the food and while I am not there often to know about the menu variety, I do think the service is very good. With regards to activities, my mother has enjoyed the exercise and musical portions to them, which are consistently offered. In terms of maintenance, there has been nothing that required fixing in her apartment and I think the building always looks really nice, so I think it's well maintained. Regarding her care, the Doctor who comes to see her regularly does a good job and the healthcare staff has been respectful, knowledgeable, accessible and responsive, so overall I have been pleased with the community and I'd be very likely to recommend it someone.

The accommodations that mother has meets her needs and are fine. She feels safe there and is happy. The management staff here have always been kind and given us help if we have needed it. I will say that Patty, in the care department, has gone out of her way to be happy and kind and walks mother in. She takes time to visit with mom, she has been great. Betty and Marsha have been great as well.

I has been about 10 years since my mom moved in and I think it's a fair price. I think the caregivers are mostly respectful.